Frequently Asked Questions

Everything you need to know about your thatskyshop experience.

How long will it take for my order to ship?

Processing times vary by product. Standard in-stock items typically ship within 3-5 business days, while pre-order items will follow the specific timeline listed on the product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.

What is your return policy?

We accept returns for most unused and unopened items within 30 days of delivery. Please note that certain limited-edition collectibles and digital items may be final sale.

How can I track my package?

Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking number and a link to monitor its progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.

Are the products authentic and official?

Every item sold on thatskyshop is 100% official merchandise, designed and produced with the highest quality standards to ensure an authentic experience for our community.